Employee engagement as a two-way street

With all the work we’ve done on employee engagement (studying it, analyzing it, helping companies increase it), we’re convinced that employee engagement is a two-way street. It’s not just the responsibility of the managers and leaders.  It’s the responsibility of the employees as well. See, if you give only one person in a relationship the sole responsibility for that relationship, there’s an inherent and immediate imbalance that is not sustainable. Employee engagement isn’t just communication and giving atta-boys and atta-girls. It’s much more than that. Let me introduce our Collaborative Employee Engagement Model™. At the center of the model is
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Why employee engagement is something you MUST focus on

Companies don’t really think about employee engagement, or they might think about it, but there is no line item on a budget for employee engagement.  Managers and leaders would say employee engagement is important, but they actually don’t have a sense of how important it is. It’s crucial because if you don’t have employees who are actively highly engaged with your company, then you’ll eventually have employee turnover. Higher employee engagement equals lower employee turnover. Every time you have to hire a person because someone left or you had to fire someone, that costs money. It costs anywhere between 20
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Dysfunctional Communication Styles – Part 2

In Part 1 , I discussed the problems with dysfunctional communication styles, especially if they’re ongoing.  In today’s blog post, I list the 16 Dysfunctional Communication Styles with a brief description of each. Psychological Cycle of Violence- Like the physical cycle of violence, there is an explosion, followed by an apology, honeymoon period, and tension building, then explosion again. Debate Club – Unlike an official debate, there is no referee and no acknowledgement that a debate is actually taking place. Un-authorized Declarations – This comes in the form of someone declaring something to be so, without any proof or authority. Monologue
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Dysfunctional Communication Styles – Part 1

What is a dysfunctional communication style? It is a pattern of speaking and interacting that shuts down true connection, inhibits forward action, becomes energy draining, lowers self esteem, and can affect the overall health and well-being of a relationship. A dysfunctional communication style being a pattern is important to note because we all can have (and no doubt have had) a, less than sterling conversation or encounter. This bad interaction can happen for many reasons; however, once this interaction is over the reasons for the dysfunction are also over. The purpose of identifying a dysfunctional communication style is to diffuse
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7 Creator Personality Types and what this means for your team

When you have a team, your job as the leader is to inspire them and help them move toward a common goal, whether that’s reaching an organization’s objectives, completing a project, or working together more efficiently. One challenge of leading and managing a team is that team is made up of individuals, with unique personalities, value systems, distinctive ways of processing the world, preferred way of communicating, and even how they like to create and do things. In my work with individuals, teams, departments, staffs, and the like, I’ve identified seven different Creator Personality Types.  Someone can have one of
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How to run your business badly – A Case Study

Recently, I’ve had a run-in with a vendor providing a service to my company. I contracted with this business almost a year ago for a service she’s going to provide in the upcoming weeks. She emailed me a couple of weeks ago to tell me that she has to cancel our arrangement due to some work she has to have done in her business. Note that we’re talking about scheduling something 7-8 weeks before our contracted date. Valuing connection and communication, I called her to talk this through. I called every day for three days in a row and left
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Authentic communication will change your world

Communication is the key to any kind of success – whether it’s business or personal. Connection – authentic connection, that is – is crucial for me… for my soul, personal relationships, and business success. Part of our business success is teaching our clients exactly what to say and how to say it to expand their reach, increase their influence, improve their relationships, and help them grow their businesses, too. What if you could learn exactly what to say and how to say it from the #1 personality-based trainer in the world? Instead of seeing her in a sea of tens
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Remember It’s About Them

I have seen a lot of posted articles on LinkedIn about how we should comport ourselves when interacting with others in business or other settings.  They talk a lot about the do’s and don’ts. Some of this advice is a no-brainer.  Fidgeting/nervous behavior, looking at your phone a lot, and self centeredness are universal “don’t dos.” Others of these statements, however, may not be as universal, and most often have to do with the specific values of the person writing the article.  I read blanket statements like… “Don’t be late to appointments” (although this is definitely a good policy, it
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Get More Yes’s

As heart-centered, passion-based entrepreneurs, business owners, managers, and executives, our purpose is to be of service, to help make the world a better place in our own way. That means we have to actually sell our products and services.  No sale, no changing the world. Frankly, my dear, most of us suck at selling. First, you need an actual process.  Yes, really, a sales process.  You have to have a plan for having that initial conversation and understand how to lead them into saying Yes to your product or service.  You need to follow up. Secondly, you have to be
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4 Steps for Any Successful Business System

I recently had some issues with a business who was providing a service for me. I couldn’t get my messages through: no one responded to my emails or my voice mails. What I found out later was that a former employee had done some damage as she left the company, and the staff was dealing with repeated fires. They didn’t have time to deal with me. (And that’s another system to talk about another day.) So, lots of issues, lots of holes, lots of missing or broken systems. And all of it can be repaired. As I put my systems-and-processes
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