What your communication says about your organization

If you were to do an inventory of the last 10-50 communications to your team, department, company, organization… would they be positive or negative?  In today’s episode, Dawn Shuler makes the connection between an organization’s communication and its culture (whether it’s the culture they intended or not). Other episodes referenced:  A culture of shame, Good leaders communicate, and What company culture are you creating?   Want to improve your culture and/or your communication?
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The 3 most empowering questions

In a situation that could potentially be fraught with contention and conflict, there are 3 questions you can ask that are not only non-threatening, but also empower both parties.  Listen in for those 3 powerful and empowering questions. Other podcast episodes referenced:  Co-create
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The curse of the treadmill

While treadmills for exercise in real life can be great, they’re not very helpful in getting somewhere.  In today’s Dawn Shuler discusses what it looks like for an individual, coworker, team, or even an organization to be stuck on a treadmill with the dangerous thinking that each step is actually getting them somewhere. Other podcast episodes mentioned:  Top 5 books you must read and Forward motion.
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What do the most effective leaders do?

Gallup asked this question to over 10,000 people… Why do you follow the most influential leader in your life?  Gallup discovered three common traits among the most effective leaders. Other podcast episodes referenced:  Zone of Genius, Play to your strengths, 4 things managers need to do very well
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You have to earn engagement

“You can buy a person’s time; you can buy his physical presence in a given place; you can even buy a measured number of skilled muscular motions per hour. But you cannot buy enthusiasm. You cannot buy loyalty. You cannot buy the devotion of hearts, minds, and souls.  You have to earn those things.” ~ Clarence Francis, former Chairman of the Board of General Foods. You want discretionary effort vs. obligatory effort.  What are the 3 needs that trigger discretionary effort? Other podcast episodes referenced:  Collaborative employee engagement model
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4 things managers need to do very well

Did you know that 75% of employees leave because of their boss? That means it’s upon the shoulders of managers and leaders to create an environment where their direct reports don’t want to leave. Dawn Shuler discusses the 4 things managers need to do very well in order not to become a statistic. Other podcast episodes mentioned: Right People in the Right Seats – what it means to your other employees Manage expectations Play to your strengths Take care of your people – corporate social responsibility
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I don’t want to know

Are there situations (like employees leaving, team members fading out or ghosting) where you’re not asking questions? Or you aren’t getting the dialogue going to find out what’s happening? What is NOT knowing costing you? What questions should you be asking? Why are you leaving? What has changed? Is there something different you would have liked to see from us? Are there resources we could have provided? What would have made this a more successful experience for you? Other podcast episodes referenced: Gap Analysis and Top 5 books you must read.
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Are you an A, B, or C player?

The concept of A, B, or C players comes from my husband Mark’s days as an actor and a teacher in a community theater.  A players are those who initiate tasks and solve problems. B players are happy to do what you tell them to do, and C players can’t be found when there’s work to be done. How do you determine what kind of player someone is? Listen in as I cover 6 crucial questions to ask and what to listen for to find your A players.
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Manage expectations

Someone once said, “Expectations are simply preconceived resentments.” Pretty heavy statement, isn’t it? Dawn Shuler discusses appropriate expectations and the three factors needed in order for them NOT to be preconceived resentments.
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